Assessment of Fair Housing Complaint Intake Process at a Fair Housing Assistance Program Agency | Office of Inspector General, Department of Housing and Urban Development

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Title	Announced	Priority Area	Program Area	State
Assessment of Fair Housing Complaint Intake Process at a Fair Housing Assistance Program Agency Published Report(s) 2024-BO-1001	01/2023	Preventing Discrimination in Housing	Fair Housing and Equal Opportunity	Kentucky

Summary

HUD OIG is auditing the fair housing complaint intake process of a Fair Housing Assistance Program (FHAP) agency located within HUD's Region IV geographical jurisdiction. FHAP agencies intake housing discrimination complaints and conduct investigations to determine whether the alleged discrimination occurred. Our objective is to (1) determine the extent that the FHAP agency processed fair housing complaints within 30 days, (2) evaluate the FHAP agency reasons for closing fair housing complaints, and (3) evaluate how the FHAP agency provided customer service to complainants on closed fair housing complaints.