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Summary

HUD OIG is auditing HUD’s proactive communication to homeowners with FHA-insured single family mortgages.  The CARES Act and various HUD guidance contain key information that is relevant for homeowners such as details about mortgage loan forbearance protections.  Our objective is to assess HUD’s communication to homeowners through its website, joint website, and other proactive methods about protections, repayment options, loss mitigation options, and responsibilities related to COVID-19.