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Report Fraud, Waste and Abuse
  • Recommendation Number: 2024-KC-0002-001-B
  • Status: Closed
  • Date Issued: May 24, 2024
Closed Date:
May 24, 2024

Simplify the process for accessing its FAQs on Single Family’s website, including adding a clickable link on its website home page that will take borrowers directly to the FAQs.

Publication Report

2024-KC-0002 | May 24, 2024

Servicers Followed the COVID-19 Foreclosure Moratorium Requirements but Could Have Better Communicated the Requirements to Borrowers

Servicers followed the COVID-19 pandemic foreclosure moratorium requirements.  However, they could have better communicated the moratorium requirements to delinquent borrowers who were subject to foreclosure proceedings.  This situation… more

Related Recommendations

Housing

  •  
    Status
      Open
      Closed
    2024-KC-0002-001-A

    Update Handbook 4000.1 to require servicers to share information regarding foreclosure moratoriums with borrowers.

  •  
    Status
      Open
      Closed
    2024-KC-0002-001-C

    Review the two loans in our sample that did not receive appropriate servicing and take administrative actions if appropriate.