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Date Issued
2023-FO-0008 | January 24, 2023

Assessment of HUD’s IT Infrastructure To Support Extensive Telework

Chief Information Officer

  •  
    Status
      Open
      Closed
    2023-FO-0008-004-A

    Assess its help desk system against other technical solutions and ensure that the help desk solution used captures complete data on technical support requests. This measure includes but is not limited to ensuring that sequence gaps are properly documented or do not occur, valid transactions are accepted by the help desk system, rejected transactions are identified, and the history of each transaction is retained.

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