Create and implement a knowledge management strategy, such as developing standard operating procedures, reference sheets, and program office fact sheets.
Corrective Action Taken
OCHCO developed and implemented client profiles for each HUD program office to address knowledge loss and the need for offices to explain or reexplain their mission and functions. The profiles will serve as a central repository to learn about the various programs and missions of HUD and will allow OCHCO staff, other key HUD pro