Develop and implement regular training for process owners on the hiring process.
2020-OE-0002 | August 02, 2021
Opportunities Exist To Improve the U.S. Department of Housing and Urban Development’s Hiring Process
Office of Chief Human Capital Officer
- Status2020-OE-0002-05OpenClosedClosed on July 14, 2022
- Status2020-OE-0002-06OpenClosedPriorityPriority
We believe these open recommendations, if implemented, will have the greatest impact on helping HUD achieve its mission to create strong, sustainable, inclusive communities and quality affordable homes for all.
Closed on March 21, 2023Create and implement a knowledge management strategy, such as developing standard operating procedures, reference sheets, and program office fact sheets.
Corrective Action Taken
OCHCO developed and implemented client profiles for each HUD program office to address knowledge loss and the need for offices to explain or reexplain their mission and functions. The profiles will serve as a central repository to learn about the various programs and missions of HUD and will allow OCHCO staff, other key HUD program office staff, and HUD’s service provider staff to view critical information for each HUD program office.
- Status2020-OE-0002-07OpenClosedClosed on April 12, 2022
Conduct a feasibility study for an automated POL.
- Status2020-OE-0002-08OpenClosedClosed on April 12, 2022
Develop and implement time-to-hire goals that account for each hiring process step.
- Status2020-OE-0002-09OpenClosedClosed on May 25, 2022
Develop and document methodologies on how OCHCO calculates hiring metrics to ensure that its hiring metrics and hiring goals align across all of its data sources, including the POL, the human capital dashboard, and the HCOP.
- Status2020-OE-0002-10OpenClosedClosed on May 25, 2022
Track the quality of candidates as measured by the hiring officials.
- Status2020-OE-0002-11OpenClosedClosed on May 25, 2022
Track the number of recruit attempts that result in a selection, the number of recruit attempts that result in a successful hire, and the number of positions that are reposted due to unsuccessful first recruit attempts.
2021-KC-0004 | July 28, 2021
HUD’s Office of Multifamily Housing Programs’ Complaint Process Did Not Ensure That Health and Safety Complaints Were Resolved in a Timely Manner
Housing
- Status2021-KC-0004-001-AOpenClosedPriorityPriority
We believe these open recommendations, if implemented, will have the greatest impact on helping HUD achieve its mission to create strong, sustainable, inclusive communities and quality affordable homes for all.
Develop a comprehensive process to ensure that complaints received by HUD’s Multifamily Housing Clearinghouse are resolved in a timely manner.
Status
In October 2023, the Office of Multifamily Housing reported that it had sought funding for system enhancements to coordinate tenant complaints. HUD is transitioning the Multifamily Clearinghouse responsibilities to the Federal Housing Administration (FHA) Resource Center. The FHA Resource Center has a system that will allow tracking and monitoring of customer calls. As of November 2024, the Office of Multifamily Housing requested the closure of this recommendation because it did not receive the requested funding for system enhancements, and its alternative action of using the FHA Resource Center to track and monitor customer calls did not work. As of January 2025, the Office of Multifamily plans to propose a revised management decision to HUD OIG with alternative actions to address the recommendation.
Analysis
To fully address this recommendation, HUD needs to develop a comprehensive process to ensure that complaints received by HUD are resolved in a timely manner.
Implementation of this recommendation will result in a timelier resolution of complaints submitted by those living in multifamily member housing units.
- Status2021-KC-0004-001-BOpenClosedPriorityPriority
We believe these open recommendations, if implemented, will have the greatest impact on helping HUD achieve its mission to create strong, sustainable, inclusive communities and quality affordable homes for all.
Develop agencywide policies and procedures for the intake, monitoring, and tracking of health and safety complaints.
Status
In October 2023, HUD stated that it will develop policies and procedures for Multifamily properties for the intake, monitoring, and tracking of health and safety complaints it receives. The Office of Multifamily Housing has not yet updated its policies and procedures. With no comprehensive, automated, real-time system in place, there was no direction to give the field staff, Multifamily Clearinghouse, or the Performance Based Contract Administrators other than what they were already doing. HUD was in the process of developing an automated monitoring system in the FHA resource center to allow tracking of individual calls and the call’s subject, such as health and safety. HUD missed the final action target date of December 31, 2022, and a new completion goal was set for February 2025. As of November 2024, the Office of Multifamily Housing requested the closure of this recommendation because it did not receive the requested funding for system enhancements, and its alternative action of using the FHA Resource Center to track and monitor customer calls did not work. As of January 2025, the Office of Multifamily plans to submit a revised management decision to HUD OIG with alternative actions to address the recommendation.
Analysis
To fully address this recommendation, HUD must provide evidence that it has developed and implemented policies and procedures for the Multifamily properties for the intake, monitoring, and tracking of health and safety complaints it receives when using the FHA’s automated monitoring system.
Implementation of this recommendation will result in HUD having a more efficient process for taking in, monitoring, and tracking health and safety complaints and aid HUD in more efficiently addressing those complaints.
- Status2021-KC-0004-001-COpenClosed
Develop an automated real-time system for HUD and PBCA staff to use to receive, track, and resolve health and safety issues.
- Status2021-KC-0004-001-DOpenClosedClosed on June 02, 2025
Revise the annual contributions contract to more clearly define the required treatment of health and safety issues, to include: • Specific timeliness requirements for resolving life-threatening and non-life-threatening health and safety issues. • Notification that HUD will actively monitor the status of complaints and become involved in resolution if necessary. • Requirement that PBCAs will immediately contact HUD staff if a property has a life-threatening or non-life-threatening health and safety issue and report when the issue is resolved. • Requirement that the projects’ property management will immediately contact PBCA staff if a property has a life-threatening or non-life-threatening health and safety issue and report when the issue is resolved.
2021-KC-0003 | July 26, 2021
HUD’s Major Program Offices Can Improve Their Preparedness To Respond to Upcoming Natural Disasters
Housing
- Status2021-KC-0003-001-AOpenClosed
Establish and implement a process to ensure that The Office of Multifamily Housing Programs’ policies, procedures, and supervisory controls are effective. This process should include addressing postdisaster damage assessments, properly updating iREMS, and executing loan forbearances. This process should also integrate with other HUD program offices as appropriate to improve consistency with HUD’s overall disaster response and to ensure the effectiveness of disaster controls.
- Status2021-KC-0003-002-AOpenClosedClosed on June 07, 2023
Establish and implement a process to ensure that the Office of Single Family Housing’s policies, procedures, and supervisory controls are effective. This process should address the proper use, maintenance, and reporting of gathered information on disaster-damaged properties as well as the proper assessment of properties with appropriate disaster codes. This process should also integrate with other HUD program offices as appropriate to improve consistency with HUD’s overall disaster response and to ensure the effectiveness of disaster controls.
2020-OE-0003 | April 12, 2021
HUD Program Offices’ Policies and Approaches for Radon
Housing
- Status2020-OE-0003-04OpenClosedClosed on March 06, 2024
Update the current Multifamily radon policy to ensure that program activities comply with the departmentwide policy on radon testing and mitigation requirements.
2021-DP-0002 | March 02, 2021
Necessary System Interfaces Between HERMIT And The National Servicing Center Were Not In Place
Housing
- Status2021-DP-0002-001-AOpenClosedSensitiveSensitive
Sensitive information refers to information that could have a damaging import if released to the public and, therefore, must be restricted from public disclosure.
Closed on June 23, 2021The OIG has determined that the contents of this recommendation would not be appropriate for public disclosure and has therefore limited its distribution to selected officials.
- Status2021-DP-0002-001-BOpenClosedSensitiveSensitive
Sensitive information refers to information that could have a damaging import if released to the public and, therefore, must be restricted from public disclosure.
Closed on September 30, 2021The OIG has determined that the contents of this recommendation would not be appropriate for public disclosure and has therefore limited its distribution to selected officials.
- Status2021-DP-0002-001-COpenClosedSensitiveSensitive
Sensitive information refers to information that could have a damaging import if released to the public and, therefore, must be restricted from public disclosure.
Closed on September 30, 2021The OIG has determined that the contents of this recommendation would not be appropriate for public disclosure and has therefore limited its distribution to selected officials.
2019-OE-0003 | February 14, 2021
Contaminated Sites Pose Potential Health Risks to Residents at HUD-Funded Properties
Housing
- Status2019-OE-0003-01OpenClosedClosed on September 14, 2022
Develop and implement a strategy to review Multifamily-funded properties with potential contamination to determine whether site contamination should be considered in future environmental reviews.
- Status2019-OE-0003-02OpenClosedClosed on December 16, 2021
Monitor environmental reviews of Multifamily-funded properties with potential contamination.
2021-KC-0002 | January 05, 2021
FHA Insured $940 Million in Loans for Properties in Flood Zones Without the Required Flood Insurance
Housing
- Status2021-KC-0002-001-AOpenClosed$5,198,090Funds Put to Better Use
Recommendations that funds be put to better use estimate funds that could be used more efficiently. For example, recommendations that funds be put to better use could result in reductions in spending, deobligation of funds, or avoidance of unnecessary spending.
Closed on July 07, 2022Require lenders to provide evidence of sufficient flood insurance or execute indemnification agreements for the 43 loans in our statistical sample that did not have sufficient flood insurance at the time of our audit to put nearly $5.2 million to better use.