We recommend that HUD’s Deputy Assistant Secretary for Public Housing and Voucher Programs ensure that personnel receive training on how to conduct the civil rights front-end reviews, including a review of PHAs reasonable accommodation policies and procedures.
2022-BO-0001 | February 07, 2022
HUD Did Not Have Adequate Policies and Procedures for Ensuring That Public Housing Agencies Properly Processed Requests for Reasonable Accommodation
Public and Indian Housing
- Status2022-BO-0001-001-FOpenClosedClosed on May 26, 2022
2022-NY-1001 | January 11, 2022
The Buffalo Municipal Housing Authority, Buffalo, NY, Needs To Improve Its Management of the Commodore Perry Homes Development To Address Longstanding Concerns
Public and Indian Housing
- Status2022-NY-1001-001-AOpenClosedClosed on September 26, 2022
Work with the Authority to determine whether the buildings represent an imminent threat to public safety from physical deterioration and whether activities to control the situation would be exempt under the Part 58 environmental review process or excluded under the Part 50 environmental review process. If it qualifies, require the Authority to immediately take actions necessary to control the imminent threat to public safety before the full environmental review is done.
- Status2022-NY-1001-001-BOpenClosedClosed on January 02, 2024
Determine whether it would be beneficial for HUD to conduct a Part 50 environmental review of the development or if the Authority should conduct a Part 58 environmental review, and implement the decision to ensure that the environmental review is conducted as soon as possible as required under the action plan.
- Status2022-NY-1001-001-COpenClosedClosed on July 05, 2022
Continue to provide training and technical assistance to ensure that the Authority understands relevant requirements for the various asset repositioning options, including milestone and disposition requirements.
- Status2022-NY-1001-001-DOpenClosedClosed on September 27, 2022
Provide certifications and supporting documentation to show that it has identified and addressed urgent health and safety issues at the development, such as flooded stairwells, accessible crawlspaces, and unsecured windows and doors.
- Status2022-NY-1001-001-EOpenClosedClosed on March 18, 2025
Develop and implement a plan to routinely identify and address recurring urgent health and safety issues such as flooded stairwells, accessible crawlspaces, and unsecured windows and doors while the property remains vacant and throughout future asset repositioning efforts.
- Status2022-NY-1001-001-FOpenClosed
Develop and implement a plan to use available asset repositioning options for the remaining 284 public housing units at the Commodore Perry Homes development, including 274 dwelling units and 10 nondwelling units.
- Status2022-NY-1001-001-GOpenClosed
Develop and implement a plan for the original property related to the 46 units converted under the RAD transfer of assistance option to ensure that the property and proceeds from its disposition are used in accordance with requirements.
- Status2022-NY-1001-001-HOpenClosedClosed on March 18, 2025
If the Authority does not follow through on its asset repositioning plans, misses deadlines, or it otherwise becomes clear that the plan is no longer feasible, work with the HUD’s Special Applications Center, Office of Recapitalization, and other offices as appropriate, to consider and use available remedies such as revoking approval and enforcing required conversion.
2022-LA-0001 | January 07, 2022
HUD Did Not Have Adequate Controls in Place to Track, Monitor, and Issue FHA Refunds Owed to Homeowners
Housing
- Status2022-LA-0001-001-AOpenClosedClosed on June 27, 2023
Develop and implement written policies and procedures and controls for the FHA refund process to address the deficiencies identified in the audit report. These should include (1) controls to ensure that the website for the public listing of all unpaid refunds is complete, (2) controls to ensure that refund applications are sent only to the homeowners who requested them, (3) controls to ensure that refund applications are sent to all homeowners on the loan after loan termination, and (4) a formal monitoring framework for tracking the status of refunds.
- Status2022-LA-0001-001-BOpenClosedClosed on April 16, 2025
Develop and implement written policies and procedures (1) for locating homeowners who have unpaid refunds (for both existing and new refunds), (2) to establish a standard timeframe for mailing refund applications to homeowners after they are requested, and (3) to establish requirements for verifying the termination date based on supporting documents provided by homeowners.
- Status2022-LA-0001-001-COpenClosedClosed on May 27, 2025
Research, develop, and implement policies and procedures to reduce the number of refunds that have remained unclaimed for an extended period, including consideration of a statute of limitations.
- Status2022-LA-0001-001-DOpenClosed
Develop and implement written policies and procedures regarding the designation of legal representation for applicants.
- Status2022-LA-0001-001-EOpenClosedClosed on June 12, 2024
Obtain the required approvals under the Paperwork Reduction Act for the insert document mailed with the refund application and the Tracer Found Case form.
2022-KC-0001 | December 15, 2021
FHA Borrowers Did Not Always Properly Receive COVID-19 Forbearances From Their Loan Servicers
Housing
- Status2022-KC-0001-001-AOpenClosedClosed on December 15, 2021
Perform data analysis of FHA’s portfolio to identify borrowers who are delinquent and did not fully benefit from the COVID-19 forbearance, including those in bankruptcy;
- Status2022-KC-0001-001-BOpenClosedClosed on December 15, 2021
Develop a standardized brochure or informational pamphlet that would inform delinquent borrowers of their right to a forbearance under the CARES Act; and
- Status2022-KC-0001-001-COpenClosed$5,430,000,000Funds Put to Better Use
Recommendations that funds be put to better use estimate funds that could be used more efficiently. For example, recommendations that funds be put to better use could result in reductions in spending, deobligation of funds, or avoidance of unnecessary spending.
Closed on December 15, 2021Ensure that this information is distributed to delinquent borrowers so it can benefit the greatest number of borrowers to put $5.43 billion to better use by avoiding potential future losses on 112,160 loans.
- Status2022-KC-0001-002-AOpenClosedClosed on September 19, 2023
Review the 21 loans with improperly administered forbearance to ensure that the borrowers were remedied by the servicers, if possible, and ensure that these servicers updated their forbearance procedures to prevent future noncompliance.
- Status2022-KC-0001-002-BOpenClosedClosed on September 14, 2022
Ensure that the issues found during our audit are incorporated into QAD’s servicing monitoring reviews.
- Status2022-KC-0001-002-COpenClosedClosed on September 14, 2022
Provide additional guidance to the servicers so they will limit their communication and collection efforts for the borrowers in forbearance.