HUD OCIO should define and implement metrics to monitor the effectiveness of ICAM program activities and assist in identifying areas for improvement (IG FISMA metric 26).

HUD OCIO should develop a comprehensive ICAM policy, strategy, process, and technology solution roadmap, including milestones, budget estimates, and appropriate technology solution details (IG FISMA metric 27). This recommendation replaces FY 2020 FISMA recommendation 11.

HUD OCIO should define policies and guidance for the use of system-specific access agreements (IG FISMA metric 29).

HUD OCIO should develop a plan that includes milestones and funding requirements for implementing phishing-resistant MFA for all users in alignment with Federal requirements (IG FISMA metrics 30 and 31).

HUD OCIO, in coordination with other appropriate HUD offices, should define and communicate policies and procedures for use of MFA at HUD facilities (IG FISMA metrics 30 and 31).

HUD OCIO should implement procedures to ensure that digital identity risk assessments have been performed and documented in accordance with HUD’s defined procedures and Federal guidelines (IG FISMA metrics 30 and 31).

HUD OCIO should define a plan to meet the logging requirements at all event logging maturity levels (basic, intermediate, advanced) in accordance with OMB M-21-31. This plan should include logging sufficient to allow for reviewing privileged user activities (IG FISMA metrics 32 and 54).

HUD OCIO should develop and implement monitoring and enforcement procedures to ensure that non-GFE devices (for example, BYOD), such as those owned by contractors or HUD employees, are either: (a) prohibited from connecting to the HUD network; or (b) properly authorized and configured before connection to the HUD network (IG FISMA metrics 2, 21, and 33).

HUD OCIO should develop and implement procedures and contract terms to enforce forfeiture of non-GFE devices (for example, BYOD), to allow for analysis when security incidents occur (IG FISMA metrics 33 and 55).

HUD OCIO should develop and implement processes to monitor and analyze qualitative and quantitative performance measures for the effectiveness of its ISCM program (IG FISMA metric 47).

HUD OCIO should define a process and assign responsibility to evaluate the effectiveness of its incident response technologies and adjust configurations and toolsets to improve the incident response program (IG FISMA metric 58).

HUD OCIO should update its enterprisewide business impact prioritization analysis procedures to include system dependencies and the characterization of system components (IG FISMA metric 61).

The OIG has determined that the contents of this recommendation would not be appropriate for public disclosure and has therefore limited its distribution to selected officials.

The OIG has determined that the contents of this recommendation would not be appropriate for public disclosure and has therefore limited its distribution to selected officials.

The OIG has determined that the contents of this recommendation would not be appropriate for public disclosure and has therefore limited its distribution to selected officials.

The OIG has determined that the contents of this recommendation would not be appropriate for public disclosure and has therefore limited its distribution to selected officials.

The OIG has determined that the contents of this recommendation would not be appropriate for public disclosure and has therefore limited its distribution to selected officials.

We recommend that HUD’s Deputy Assistant Secretary for Single Family Housing update policies and procedures regarding discrimination complaints to ensure consistency among customer service representatives in rerouting these complaints to FHEO.

We recommend that HUD’s Deputy Assistant Secretary for Single Family Housing ensure that the FHA Resource Center updates its training program to ensure that refresher training on housing discrimination is regularly provided to staff (such as monthly, quarterly, semiannually, etc.).

Develop a plan and a timeline that ensures all due and payable partial claims are transferred to the FOC, and subsequently processed by the FOC.