Create a plan and timeline that outlines OFO’s proposal to make necessary improvements to the EBLL tracker, such as moving it to a different platform.
2021-OE-0011b | February 28, 2023
Improvements are Needed to the U.S. Department of Housing and Urban Development's Processes for Monitoring Elevated Blood Lead Levels and Lead-Based Paint Hazards in Public Housing
Public and Indian Housing
- Status2021-OE-0011b-02OpenClosedClosed on November 13, 2023
- Status2021-OE-0011b-03OpenClosedClosed on August 25, 2023
Provide field office staff access to historical data in the EBLL tracker to be readily available as needed, with adequate protection of PII.
- Status2021-OE-0011b-04OpenClosedClosed on December 08, 2023
Update the EBLL tracker to show whether one or multiple children have an EBLL and whether the unit, building, or development previously had an EBLL reported.
- Status2021-OE-0011b-05OpenClosedClosed on December 08, 2023
Update the EBLL tracker by including which data fields are required, establishing what type of information can be entered into each data field, and disallowing case closure if required information is missing.
- Status2021-OE-0011b-06OpenClosedPriorityPriority
We believe these open recommendations, if implemented, will have the greatest impact on helping HUD achieve its mission to create strong, sustainable, inclusive communities and quality affordable homes for all.
Closed on September 10, 2025PIH in coordination with other HUD offices as necessary, research and address potential causes of the variance in the number of EBLL cases among States on the EBLL tracker and identify solutions that are within HUD's control.
Corrective Action Taken
On September 10, 2025, HUD took action to close priority recommendation 6 from HUD OIG Evaluation Report 2021-OE-0011b, Improvements are Needed to HUD’s Processes for Monitoring Elevated Blood Lead Levels and Lead-Based Paint Hazards in Public Housing, issued February 28, 2023. HUD’s Office of Public and Indian Housing, Office of Field Operations (OFO), conducted research and comparative analysis of nine identified field offices and PHAs with unreported elevated blood lead levels (EBLL) and obtained the missing documentation and entered it into the EBLL tracker. Additionally, OFO revised the EBLL tracker job aid, published new EBLL guidance, held office hours and group and individual trainings for OFO staff, and developed a PowerBI dashboard to accompany the EBLL tracker to allow for the visual monitoring of EBLL cases with outstanding or nearing deadlines. These corrective actions have increased the effectiveness of the EBLL tracker and enhanced the accuracy of HUD records. HUD can now ensure that EBLL cases are both reported and recorded in the EBLL tracker appropriately so that it can track progress towards addressing EBLLs and close EBLL cases in a timely manner.
- Status2021-OE-0011b-07OpenClosedClosed on February 28, 2023
Create a plan and timeline that outlines OFO’s proposal to move the LBPR tracker to a different platform.
- Status2021-OE-0011b-08OpenClosedClosed on March 07, 2024
Develop a timeliness standard in the LBPR tracker to establish expectations for how often field office staff must reach out to PHAs on the LBPR tracker to discuss measures that will resolve cases in a timely manner.
2021-OE-0007 | February 17, 2023
HUD’s Robotic Process Automation Program Was Not Efficient or Effective
Chief Information Officer
- Status2021-OE-0007-01OpenClosed
Identify short- and long-term plans for the RPA program that align its capabilities, staffing needs, funding projections, and mission needs.
- Status2021-OE-0007-02OpenClosed
Implement procedures to capture and monitor centralized logs to maintain appropriate visibility into bot activities and provide for auditability of bot actions.
- Status2021-OE-0007-03OpenClosed
Implement procedures to periodically review RPA system access and remove access for users that are not authorized or no longer have a need to use the system.
- Status2021-OE-0007-04OpenClosed
Implement procedures to ensure that attended bots use the security rights and credentials of the attending user.
2023-FO-0008 | January 24, 2023
Assessment of HUD’s IT Infrastructure To Support Extensive Telework
Chief Information Officer
- Status2023-FO-0008-001-AOpenClosedClosed on May 24, 2023
Research, evaluate, and implement technical or alternative solutions to deploy essential computer software updates using appropriate secure methods to ensure that computer security updates occur in a timely manner to minimize risk to HUD’s systems and operations
- Status2023-FO-0008-002-AOpenClosedClosed on May 24, 2023
Research, evaluate, and implement technical solutions to provide additional improvements to VPN and related remote working capabilities of HUD system users.
- Status2023-FO-0008-002-BOpenClosedClosed on May 24, 2023
Perform routine VPN stress tests as part of its contingency planning and testing processes to regularly identify and remediate network performance issues and ensure that network capabilities are sufficient for teleworking.
- Status2023-FO-0008-003-AOpenClosedClosed on October 02, 2024
Research, evaluate, and implement technical solutions to resolve the user account management issues and the underlying issue in the technical environment.
- Status2023-FO-0008-004-AOpenClosed
Assess its help desk system against other technical solutions and ensure that the help desk solution used captures complete data on technical support requests. This measure includes but is not limited to ensuring that sequence gaps are properly documented or do not occur, valid transactions are accepted by the help desk system, rejected transactions are identified, and the history of each transaction is retained.
2023-LA-0001 | October 13, 2022
Sale of Section 184 Properties on Tribal Trust and Other Restricted Lands
Public and Indian Housing
- Status2023-LA-0001-001-AOpenClosedClosed on January 25, 2023
Consider conducting an analysis of staffing resources needed to manage the REO and notes sales on tribal trust properties program and adjust staffing accordingly.
- Status2023-LA-0001-001-BOpenClosed
In conjunction with corrective actions being taken on previous audits, revise ONAP’s internal policy and procedures to include detailed written policies and procedures for the marketing, preservation, and sale of defaulted loan notes and REO properties on tribal trust and other restricted lands.
- Status2023-LA-0001-001-COpenClosedClosed on January 25, 2023
Work with the Office of the Chief Information Officer to develop an electronic solution, such as a new module in Native Advantage or one similar to FHA’s P260 tracking system, to track the sale of defaulted loan notes and REO properties on tribal trust and other restricted lands. While the solution is being developed, HUD should put controls into place to ensure that manual systems used to track defaulted loans and REO properties are complete and accurate.
2023-CH-0001 | October 11, 2022
HUD Lacked Adequate Oversight of Lead-Based Paint Hazard Remediation in Public Housing
Public and Indian Housing
- Status2023-CH-0001-001-AOpenClosedClosed on September 29, 2023
We recommend that the General Deputy Assistant Secretary for Public and Indian Housing require the Real Estate Assessment Center in coordination with the Office of Field Operations to develop and implement a plan to manage lead-based paint and lead-based paint hazards in public housing.