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The Boston Housing Authority, Boston, MA, Did Not Always Comply With HUD's and Its Own Requirements for Its Public Housing Program Units

Develop and implement adequate procedures and controls to ensure that (1) the deficiencies identified during REAC inspections are corrected in a timely manner and (2) documentation is maintained to support that repairs were made.

The Boston Housing Authority, Boston, MA, Did Not Always Comply With HUD's and Its Own Requirements for Its Public Housing Program Units

Implement adequate procedures and controls to ensure that inspection reports are uploaded to the Authority’s electronic filing system and work orders are created in a timely manner. This process should include but not be limited to providing training to its staff on the Authority’s systems, establishing timeframes for the creation of work orders, and monitoring the work order process.

The Boston Housing Authority, Boston, MA, Did Not Always Comply With HUD's and Its Own Requirements for Its Public Housing Program Units

Develop and implement a plan to manage and reduce its backlog of work orders. This plan should include but not be limited to (1) assessing and addressing staffing needs; (2) creating a timeline for completion of the work orders to ensure that its properties are maintained in decent, safe, and sanitary condition and in good repair; and (3) providing documentation showing that it is on track to meet the completion timeframe.