HUD's Office of Fair Housing and Equal Opportunity (FHEO) Complaint Intake Process | Office of Inspector General, Department of Housing and Urban Development

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Title	Announced	Priority Area	Program Area	State
HUD's Office of Fair Housing and Equal Opportunity (FHEO) Complaint Intake Process	03/2021	Fair Housing	Fair Housing and Equal Opportunity	All

Summary

HUD OIG is auditing HUD’s Office of Fair Housing and Equal Opportunity (FHEO) complaint intake process. The complaint intake process is one of the initial stages in HUD’s FHEO mission to eliminate housing discrimination, promote economic opportunity, and achieve diverse, inclusive communities. The audit objective is to assess HUD’s Title VIII fair housing complaint intake process for complaint inquiries that result in formal filed complaints and those that are closed during the intake stage. Specifically, we will assess the thoroughness and consistency of 1) complaint inquiry data recorded in HUD’s Enforcement Management System (HEMS), and 2) jurisdiction determinations made during the intake process.