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Hotline

Report Fraud, Waste and Abuse
  • Recommendation Number: 2021-OE-0007-01
  • Status: Open
  • Date Issued: February 17, 2023

Identify short- and long-term plans for the RPA program that align its capabilities, staffing needs, funding projections, and mission needs.

Publication Report

2021-OE-0007 | February 17, 2023

HUD’s Robotic Process Automation Program Was Not Efficient or Effective

We conducted this evaluation to assess the maturity of HUD’s Robotic process automation (RPA) activities and determine whether HUD had implemented related controls to address technology and program management risks.  RPA is a software technology… more

Related Recommendations

Chief Information Officer

  •  
    Status
      Open
      Closed
    2021-OE-0007-02

    Implement procedures to capture and monitor centralized logs to maintain appropriate visibility into bot activities and provide for auditability of bot actions.

  •  
    Status
      Open
      Closed
    2021-OE-0007-03

    Implement procedures to periodically review RPA system access and remove access for users that are not authorized or no longer have a need to use the system.

  •  
    Status
      Open
      Closed
    2021-OE-0007-04

    Implement procedures to ensure that attended bots use the security rights and credentials of the attending user.