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Hotline

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Hotline Logo

HUD OIG Hotline number: 1-800-347-3735

Toll-Free and Toll Access Number for Federal Relay:

  • (800) 877-8339 TTY/ASCII (American Standard Code For Information Interchange) – Allows TTY Users to type their conversation

 

About hotline
ABOUT THE HOTLINE

The Hotline is the primary means to submit allegations of fraud, waste, abuse, mismanagement or Whistleblower related matters within the U.S. Department of Housing and Urban Development (HUD) and HUD Funded programs to the Office of Inspector General (OIG). 

This website is designed to allow you to provide tip information to the HUD OIG to assist with its missions as set forth in the Inspector General Act of 1978, as amended.

HUD OIG accepts reports of fraud, waste, abuse, or mismanagement in HUD or HUD-funded programs from HUD employees, contractors, and the public. For the following types of complaints about HUD or its programs, or for general questions, see the information below or contact the HUD office nearest to you.

Accpeted Reports
WHAT TYPES OF REPORTS ARE NOT ACCEPTED BY THE HUD OIG HOTLINE?

HUD OIG focuses on reports of fraud or mismanagement with high dollar losses or significant community impact. We try to identify and combine individual reports where possible. For the types of schemes we investigate, see Common Fraud Schemes.

HUD OIG does not investigate routine or administrative complaints that should be reported to HUD program staff, local administrators or other agencies. We also do not provide program information or become involved in day to day program administration. If your complaint is related to one of the types of items listed below, please use the links or phone numbers to raise your concern with the appropriate party.

 

Public Housing

Maintenance Issues, Housing Vouchers, Rent Calculations, Landlord-Tenant Disputes, Evictions, Troublesome Neighbors.

Contact: Office of Public and Indian Housing Customer Service at 800-955-2232

Multifamily Housing (HUD subsidized apartments)

Maintenance Issues, Rent Calculations, Landlord-Tenant Disputes, Evictions, Troublesome Neighbors.

Contact: Office Multifamily Housing Complaint line at 800-685-8470

Manufactured Housing (mobile homes)

Defects in the home or issues with the sale.

Contact: HUD Office of Manufactured Housing Programs at 800-927-2891

Community Planning and Development (grants)

Help with rental, homebuyer, and homeowner assistance, homelessness, and disaster assistance (unless the allegation involves theft of grant funds, or serious noncompliance with program requirements which should be reported to OIG).

See: Office of Community Planning and Development

Federal Housing Administration

Mortgage Originations/Applications unless the allegation involves falsifying documents.

Contact: FHA Resource Center at (800) CALL-FHA (1-800-225-5342) 

Foreclosures of FHA Mortgages or Short Sales of Properties with FHA Mortgages

Contact: HUD National Servicing Center at 877-622-8525

Ginnie Mae (Government National Mortgage Association - GNMA)

Unless allegations involve misuse of funds, or serious noncompliance with program regulations/requirements.

Contact: Ginnie Mae

Conventional Mortgages (Not FHA)

Contact: Federal Trade Commission or 877-382-4357

If the allegation involves fraud in conventional loans:

 

Housing Discrimination

Contact: Office of Fair Housing and Equal Opportunity (FHEO) or 800-669-9777

Interstate Land Sales

Effective July 21, 2011, the Interstate Land Sales (ILS) will be administered and enforced by the Consumer Financial Protection Bureau (CFPB).

Contact: Consumer Financial Protection Bureau

FHA Mortgage Insurance Premium Refund Questions and Complaints

Contact: HUD’s Support Service Center (800) CALL-FHA (1-800-225-5342)

FHA Title 1 or 203k Programs

Shoddy repair work.

Contact: HUD’s Support Service Center (800) CALL-FHA (1-800-225-5342)

RESPA (Real Estate Settlement Procedures Act)

All RESPA complaints.

Contact: Consumer Financial Protection Bureau