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Top Management Challenges Facing the U.S. Department of Housing and Urban Development in FY 2025

Each year, in compliance with Public Law 106-531, the Reports Consolidation Act of 2000, the U.S. Department of Housing and Urban Development (HUD), Office of Inspector General (OIG), issues a report summarizing what we consider the most serious management challenges facing the Department.

Toccaro Greene

Ms. Toccaro Greene serves as the Chief Information Officer (CIO) and the Chief Artificial Intelligence Officer (CAIO) for the U.S. Department of Housing and Urban Development (HUD), Office of Inspector General (OIG). In support of the organization’s business objectives and driving its digital transformation, she leads the team responsible for the organization’s IT strategy and oversight of the information technology portfolio, infrastructure, information management, and IT security operations.

U.S. Department of Housing and Urban Development’s Use and Oversight of Telework and Remote Work

As of January 2024, 85 percent of HUD employees had approved telework agreements, and 9 percent had approved remote work agreements.  HUD estimated that 31 percent of remote employees were remote as a reasonable accommodation.  Most of HUD’s remote workers served in a limited number of occupations.  We evaluated the Office of the Chief Human Capital Officer’s (OCHCO) controls over the quality of data related to remote work and telework, including employees’ assignments to locality pay areas.  OCHCO implemented controls over telework and remote work agre