Transmittal of Independent Public Accountant's Audit Report on the U.S. Department of Housing and Urban Development's Fiscal Years 2022 and 2021 Financial Statements
As part of the validation process for CPD’s accrued grant liabilities, review CPD’s accrued grant liabilities estimation methodology to ensure that it is based on verifiable grantee supporting documentation and all assumptions and variables used for the grant accrual estimate were properly established, supported, and documented.
Transmittal of Independent Public Accountant's Audit Report on the U.S. Department of Housing and Urban Development's Fiscal Years 2022 and 2021 Financial Statements
Establish a formal policy addressing HUD’s federal awarding agency responsibilities under 2 CFR § 200.513(c). The policy should identify those involved in the process and their roles in addressing this single audit oversight function. The policy should also address how it will be carried out and documented.
Ginnie Mae Did Not Ensure That All Pooled Loans Had Agency Insurance
Update and synchronize the SOP and the matching procedure. The updates should include notifications that provide issuers with unmatched loans adequate time to take corrective action to comply with the requirements of the MBS Guide to put $903 million to better use by ensuring that the appropriate agency insurance or guarantee is in place.
Ginnie Mae Did Not Ensure That All Pooled Loans Had Agency Insurance
Ensure that all necessary information regarding terminated VA loans is included in the matching process.
HUD's IT Infrastructure Needs Improvement
Research, evaluate, and implement technical or alternative solutions to deploy essential computer software updates using appropriate secure methods to ensure that computer security updates occur in a timely manner to minimize risk to HUD’s systems and operations
HUD's IT Infrastructure Needs Improvement
Research, evaluate, and implement technical solutions to provide additional improvements to VPN and related remote working capabilities of HUD system users.
HUD's IT Infrastructure Needs Improvement
Perform routine VPN stress tests as part of its contingency planning and testing processes to regularly identify and remediate network performance issues and ensure that network capabilities are sufficient for teleworking.
HUD's IT Infrastructure Needs Improvement
Research, evaluate, and implement technical solutions to resolve the user account management issues and the underlying issue in the technical environment.
HUD's IT Infrastructure Needs Improvement
Assess its help desk system against other technical solutions and ensure that the help desk solution used captures complete data on technical support requests. This measure includes but is not limited to ensuring that sequence gaps are properly documented or do not occur, valid transactions are accepted by the help desk system, rejected transactions are identified, and the history of each transaction is retained.
HUD Communicated Critical Information to Homeowners About COVID-19 Policies but Improvements Can Be Made
We recommend that the Deputy Assistant Secretary for Single Family Housing update its COVID-19 Resources for Homeowners webpage to clearly communicate that homeowners who had not previously requested forbearance by September 30, 2021, are eligible to request forbearance from their servicer through the end of the COVID-19 National Emergency.
HUD Communicated Critical Information to Homeowners About COVID-19 Policies but Improvements Can Be Made
We recommend that the Deputy Assistant Secretary for Single Family Housing update its COVID-19 Resources for Homeowners webpage to include information on the various COVID-19 loss mitigation options servicers may offer homeowners with FHA-insured forward mortgages who are exiting COVID-19 forbearance.
HUD Communicated Critical Information to Homeowners About COVID-19 Policies but Improvements Can Be Made
We recommend that the Deputy Assistant Secretary for Single Family Housing update its COVID-19 Resources for Homeowners webpage to include details about the protections and loss mitigation options available for homeowners with FHA-insured reverse mortgages. This information could include (1) instructions for requesting an extension, (2) a statement notifying homeowners that they should not be charged late fees or penalties, (3) a chart showing…
HUD Communicated Critical Information to Homeowners About COVID-19 Policies but Improvements Can Be Made
We recommend that the Deputy Assistant Secretary for Single Family Housing update its COVID-19 Resources for Homeowners webpage to include relevant information on the U.S. Department of the Treasury’s Homeowner Assistance Fund.
HUD Communicated Critical Information to Homeowners About COVID-19 Policies but Improvements Can Be Made
We recommend that the Deputy Assistant Secretary for Single Family Housing work with the Office of Public Affairs, Office of Housing Counseling, and other offices within HUD to develop a detailed communication strategy for how and when it plans to use websites, letters, and other methods to proactively notify homeowners about relief programs, protections, and loss mitigation options during disasters and national emergencies. The strategy could…
HUD Did Not Sufficiently Flag Unacceptable Physical Condition Scores To Assess Its Controlling Participants
Implement a quality control review to ensure that successive below-60 REAC inspection score flags are entered into APPS.
HUD Did Not Sufficiently Flag Unacceptable Physical Condition Scores To Assess Its Controlling Participants
Update APPS to automatically flag a property that receives successive below-60 REAC inspection scores.
HUD's Robotic Process Automation Program Was Not Efficient or Effective
Identify short- and long-term plans for the RPA program that align its capabilities, staffing needs, funding projections, and mission needs.
HUD's Robotic Process Automation Program Was Not Efficient or Effective
Implement procedures to capture and monitor centralized logs to maintain appropriate visibility into bot activities and provide for auditability of bot actions.
HUD's Robotic Process Automation Program Was Not Efficient or Effective
Implement procedures to periodically review RPA system access and remove access for users that are not authorized or no longer have a need to use the system.
HUD's Robotic Process Automation Program Was Not Efficient or Effective
Implement procedures to ensure that attended bots use the security rights and credentials of the attending user.