The Office of Evaluation began preliminary research related to the Program Management Improvement Accountability Act (PMIAA) of 2016.  The objective was to determine how HUD has implemented and complied with the requirements of PMIAA.  After completing informational interviews with HUD officials and reviewing related documentation, we have determined that a full evaluation is premature at this time because HUD is still...

We audited the U.S. Department of Housing and Urban Development’s (HUD) Office of the Chief Procurement Officer’s use of its quality assurance surveillance plan (QASP) for its Atlanta Homeownership Center field service management (FSM) housing contracts.  We initiated the audit to support HUD’s priority on increasing efficiency in procurement.  An assessment of HUD’s use of its QASP, as part of its 3.10 FSM 5-year contract...

The Office of Evaluation is initiating an evaluation of HUD’s recruitment efforts to address underrepresentation of employees who identify as Hispanic or Latino. Our objectives are to (1) determine the status of HUD’s recruitment plans to address the underrepresentation of employees who identify as Hispanic or Latino and (2) identify how HUD tracks the effectiveness of its recruitment actions to increase representation of employees who...

The Office of Evaluation is initiating an evaluation of HUD’s employee retention. Our objectives are to: 1. To determine whether HUD has a high voluntary separation rate relative to similar agencies, and which program offices or demographic groups, if any, have high rates relative to HUD’s overall rate or to equivalent groups in similar agencies. 2. To determine what retention-relevant programs HUD employs and the extent to which...

We audited the U.S. Department of Housing and Urban Development’s (HUD) transitioning of offices from mandatory to maximum telework during the coronavirus disease 2019 (COVID-19) pandemic, based on a request from Representative Gerald Connolly, to review whether HUD was employing best practices and existing guidance when deciding whether or when to require Federal employees to return to their offices.  Transitioning an office to...

While some of HUD’s efforts to improve its hiring and human capital functions and reduce its average time-to-hire have been successful, HUD’s hiring process overall was not efficient.  HUD’s Office of the Chief Human Capital Officer (OCHCO), which is responsible for developing and implementing policies and procedures associated with human capital management, set a goal to reduce the average time-to-hire but did not meet this goal...

HUD OIG is conducting a Corrective Action Verification on two prior HUD OIG audits of HUD's Purchase Card and Travel Card programs.  The review will verify if the corrective actions taken by the Department on the recommendations issued under reports, 2020-KC-0001 Purchase Card Audit and 2020-KC-0002 Travel Card Audit, addressed the underlying issues and risks.

HUD OIG is auditing HUD’s contract administration quality assurance processes over its management & marketing contracts.  HUD awarded seven firm-fixed price contracts totaling $8.98 billion to five different vendors.  The audit objective is to determine whether HUD effectively administered quality assurance surveillance plans for management & marketing contracts to assist in meeting HUD’s mission.

We audited rent credits that the U.S. Department of Housing and Urban Development (HUD) received from the U.S. General Services Administration (GSA) during fiscal years 2015 through 2018 in exchange for financial contributions for building improvements.  We initiated this audit due to concerns we identified while completing a review of HUD’s use of funds approved by Congress for building improvements.[1]  Our objective was to...

HUD OIG is reviewing HUD's plans to reopen its offices to its employees. This work is in response to a Congressional request. The review objective is to determine whether HUD is following (1) its Resuming Normal Operations Guide, COVID-19 Response, Headquarters and Field Offices; (2) Federal, State, and local government and appropriate non-governmental guidance; and (3) best practices in reopening its offices to employees.

HUD OIG is auditing HUD's COVID-19 procurement activities. Due to the pandemic, regular contracting requirements were revised to help meet the needs of contractors who did not have access to the Federal work sites or could not complete contracts in a timely manner due to quarantining, social distancing, or other COVID-19 related interruptions.  The audit objective is to determine what HUD has done to accommodate contractors'...

We evaluated the U.S. Department of Housing and Urban Development (HUD) practices for identifying and protecting personally identifiable information (PII).  The evaluation assessed HUD’s current capabilities to properly manage and protect PII and to properly maintain paper and electronic PII records.  This evaluation was conducted in conjunction with the fiscal year (FY) 2019 Federal Information Security Act of 2014 (FISMA)...

This memorandum report summarizes survey and interview results on the impact mandatory telework is having on U.S. Housing and Urban Development’s (HUD) operations. The HUD Office of Inspector General (OIG) conducted surveys and interviews to evaluate HUD’s use of agency-wide telework in response to the novel coronavirus disease of 2019 (COVID-19) pandemic. The study was designed to provide insights into the types of obstacles that...

The U.S. Department of Housing and Urban Development (HUD), Office of Inspector General audited HUD’s compliance with the purchase card program requirements for fiscal years 2017 and 2018 based on our risk assessment. Our audit objective was to determine whether HUD maintained accurate records of cardholders and transactions; HUD employees took purchase card training when required; and HUD purchase cards were used for illegal, improper...

The Federal Government may choose to outsource for products or services using contracts and contractors.  HUD-owned and contractor-supported products and services are core to achieving HUD’s mission.  In FY 2017, HUD awarded 2,338 contracts, modifications, and task orders valued at $3.9 billion.  Specifically, HUD awarded 1,598 contracts totaling $3.1 billion in ultimate contract value for FY 2017.  While 19 HUD...

We audited the U.S. Department of Housing and Urban Development’s (HUD) use of funds for building improvements, managed by its Office of Administration, in response to a request from the U.S. House and Senate Committees on Appropriations Subcommittee on Transportation, Housing and Urban Development, and Related Agencies.  HUD planned to use repurposed and transferred funds from fiscal years 2015 and 2016, totaling $18.3 million,...

We conducted this evaluation to determine the effectiveness of the U.S. Department of Housing and Urban Development’s (HUD) privacy program   We assessed the adequacy of agency strategies, plans, controls and practices at the enterprise and program levels.  We also examined the level of progress achieved since we last evaluated the program in 2014. We found that HUD had updated its privacy impact assessment processes,...

On December 21, 2017, smoke spread from a malfunctioning air-handling unit on the 11th floor to parts of many other floors.  While a smoke detector in an air duct functioned properly and the fire department was notified, there was no audible alarm or public announcement to notify occupants to evacuate. People in one suite described the smoke as “heavy” and “thick.” HUD and the General Services Administration believe that the fire...

The U.S. Department of Housing and Urban Development, Office of Inspector General (HUD OIG), has completed its annual risk assessment of HUD’s charge cards as required by the Government Charge Card Abuse Prevention Act of 2012, Public Law 112-194, and Office of Management and Budget (OMB) Memorandum M-13-21.  Our objective was to analyze the risks of illegal, improper, or erroneous purchases in HUD’s fiscal year 2016 travel and...

HUD has a contract with Leidos Innovations Corporation for E-Discovery services using the E-Discovery Management System.  The process for collecting electronically stored information (ESI) and delivering it to customers has two major subprocesses: (1) an initial ESI collection and (2) a keyword search to refine the initial collection results.  OGC’s and Leidos’ collection of ESI does not meet customer demand because...