Research, evaluate, and implement technical solutions to resolve the user account management issues and the underlying issue in the technical environment.
Publication Report
2023-FO-0008 | Enero 24, 2023
Assessment of HUD’s IT Infrastructure To Support Extensive Telework
We audited the U.S. Department of Housing and Urban Development’s (HUD) information technology (IT) infrastructure to support mandatory telework. During mandatory telework, more employees simultaneously needed remote access to HUD’s network and agency... másRelated Recommendations
Chief Information Officer
- Summary
Research, evaluate, and implement technical or alternative solutions to deploy essential computer software updates using appropriate secure methods to ensure that computer security updates occur in a timely manner to minimize risk to HUD’s systems and operations
- Summary
Research, evaluate, and implement technical solutions to provide additional improvements to VPN and related remote working capabilities of HUD system users.
- Summary
Perform routine VPN stress tests as part of its contingency planning and testing processes to regularly identify and remediate network performance issues and ensure that network capabilities are sufficient for teleworking.
- Status2023-FO-0008-004-AOpenClosedSummary
Assess its help desk system against other technical solutions and ensure that the help desk solution used captures complete data on technical support requests. This measure includes but is not limited to ensuring that sequence gaps are properly documented or do not occur, valid transactions are accepted by the help desk system, rejected transactions are identified, and the history of each transaction is retained.