HUD's Purchase Card Program Had Inaccurate Records, Untimely Training, and Improper Purchases
Enhance the process to periodically analyze data for split transactions or improper MCCs and follow up on any potential issues identified.
Open Recommendation
HUD's Purchase Card Program Had Inaccurate Records, Untimely Training, and Improper Purchases
Require ARC to update its MCC tracking log, to include the amount, the date of MCC override removal, and staff assigned, to ensure that an override is removed after the approved purchase is made.
Open Recommendation
HUD's Purchase Card Program Had Inaccurate Records, Untimely Training, and Improper Purchases
Implement a process with Citibank and ARC to provide global notifications to cardholders and approving officials before autoclosures of credit card statements.
Open Recommendation
HUD's Purchase Card Program Had Inaccurate Records, Untimely Training, and Improper Purchases
Implement a process to suspend cardholders or approving officials who repeatedly cause HUD to pay interest.
Open Recommendation
HUD's Purchase Card Program Had Inaccurate Records, Untimely Training, and Improper Purchases
Obtain supporting documentation for the $1,807 spent on two cardholders’ purchase cards or require the vendors or cardholders to repay the funds to the applicable HUD program.
Open Recommendation
HUD's Robotic Process Automation Program Was Not Efficient or Effective
Identify short- and long-term plans for the RPA program that align its capabilities, staffing needs, funding projections, and mission needs.
Open Recommendation
HUD's Robotic Process Automation Program Was Not Efficient or Effective
Implement procedures to capture and monitor centralized logs to maintain appropriate visibility into bot activities and provide for auditability of bot actions.
Open Recommendation
HUD's Robotic Process Automation Program Was Not Efficient or Effective
Implement procedures to periodically review RPA system access and remove access for users that are not authorized or no longer have a need to use the system.
Open Recommendation
HUD's Robotic Process Automation Program Was Not Efficient or Effective
Implement procedures to ensure that attended bots use the security rights and credentials of the attending user.
Open Recommendation
HUD's Transition to a Federal Shared Service Provider Failed to Meet Expectations
The OIG has determined that the contents of this recommendation would not be appropriate for public disclosure and has therefore limited its distribution to selected officials.
Open Recommendation
HUD's Transition to a Federal Shared Service Provider Failed to Meet Expectations
The OIG has determined that the contents of this recommendation would not be appropriate for public disclosure and has therefore limited its distribution to selected officials.
Open Recommendation
HUD's Transition to a Federal Shared Service Provider Failed to Meet Expectations
The OIG has determined that the contents of this recommendation would not be appropriate for public disclosure and has therefore limited its distribution to selected officials.
Open Recommendation
HUD's Transition to a Federal Shared Service Provider Failed to Meet Expectations
The OIG has determined that the contents of this recommendation would not be appropriate for public disclosure and has therefore limited its distribution to selected officials.
Open Recommendation
HUD's Transition to a Federal Shared Service Provider Failed to Meet Expectations
The OIG has determined that the contents of this recommendation would not be appropriate for public disclosure and has therefore limited its distribution to selected officials.
Open Recommendation
HUD's Transition to a Federal Shared Service Provider Failed to Meet Expectations
The OIG has determined that the contents of this recommendation would not be appropriate for public disclosure and has therefore limited its distribution to selected officials.
Open Recommendation
HUD's Transition to a Federal Shared Service Provider Failed to Meet Expectations
The OIG has determined that the contents of this recommendation would not be appropriate for public disclosure and has therefore limited its distribution to selected officials.
Open Recommendation
HUD's Transition to a Federal Shared Service Provider Failed to Meet Expectations
The OIG has determined that the contents of this recommendation would not be appropriate for public disclosure and has therefore limited its distribution to selected officials.
Open Recommendation
HUD's Transition to a Federal Shared Service Provider Failed to Meet Expectations
The OIG has determined that the contents of this recommendation would not be appropriate for public disclosure and has therefore limited its distribution to selected officials.
Open Recommendation
HUD's Transition to a Federal Shared Service Provider Failed to Meet Expectations
The OIG has determined that the contents of this recommendation would not be appropriate for public disclosure and has therefore limited its distribution to selected officials.
Open Recommendation
HUD's Transition to a Federal Shared Service Provider Failed to Meet Expectations
The OIG has determined that the contents of this recommendation would not be appropriate for public disclosure and has therefore limited its distribution to selected officials.
Open Recommendation