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Línea Directa

REPORTAR FRAUDE, DESPERDICIO O ABUSO
  • Recommendation Number: 2024-KC-0002-001-C
  • Status: Open
  • Date Issued: Mayo 24, 2024

Review the two loans in our sample that did not receive appropriate servicing and take administrative actions if appropriate.

Publication Report

2024-KC-0002 | Mayo 24, 2024

Servicers Followed the COVID-19 Foreclosure Moratorium Requirements but Could Have Better Communicated the Requirements to Borrowers

Servicers followed the COVID-19 pandemic foreclosure moratorium requirements.  However, they could have better communicated the moratorium requirements to delinquent borrowers who were subject to foreclosure proceedings.  This situation... más

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Housing

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    Status
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    2024-KC-0002-001-A
    Summary

    Update Handbook 4000.1 to require servicers to share information regarding foreclosure moratoriums with borrowers.

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    Status
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    2024-KC-0002-001-B
    Closed on Mayo 24, 2024
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    Simplify the process for accessing its FAQs on Single Family’s website, including adding a clickable link on its website home page that will take borrowers directly to the FAQs.